From voice and chat triage to secure messaging and smart routing. Medelic provides a complete digital front door for NHS practices.
Text-based triage for patients who prefer typing over talking. Built and in testing with practice staff; patient access coming soon.
Learn more →Coming soonAsynchronous communication between patients and practice. GDPR-compliant. Triage workflow integration coming soon.
Learn more →NewSMS follow-up after clinician review. Appointment reminders and practice SMS campaigns coming soon.
Learn more →NewPharmacy First eligibility checks, referral creation and referral tracking. Automatic routing coming soon.
Learn more →NewAdvanced reasoning for complex cases with comorbidities. Adaptive questioning that handles multiple presenting symptoms.
Learn more →Natural spoken conversation. Real-time transcription and structured history-taking.
Learn more →Structured summaries with suggested SNOMED CT codes for the clinician. EMIS IM1 FHIR R4 integration built; assurance in progress.
Learn more →Built with DCB0129 clinical risk management in mind, with rigorous red flag detection. Red flags, summaries and differentials recorded.
Learn more →Phone triage is live. Chat and messaging are coming, and every channel feeds the same clinician review queue.
Voice calls, chat interface, SMS responses. Patients choose their preferred method.
Clinical pathways, red flag detection, suggested SNOMED-CT codes. The intelligence layer.
GP appointment, pharmacy referral, emergency escalation. Right care, right place.