New Feature

Every missed appointment costs you.

DNAs waste clinical capacity and cost the NHS billions annually. Medelic sends SMS follow-up after clinician review. Appointment reminders and practice SMS campaigns coming soon.

All Features

9:41

Riverside Medical

SMS

Today

The practice has reviewed your call. The team will contact you today about the next step. No appointment has been booked by this message.

09:00

iMessage

Notification Types

The right message at the right time.

Appointment RemindersComing soon

Automated reminders 48h, 24h, and 2h before appointments. Patients confirm or cancel via reply.

"Your appointment with Dr. Chen is tomorrow at 10:30am. Reply YES to confirm."

Dropped Call RecoveryComing soon

When patients hang up or calls fail, automatic SMS with callback options or chat triage link.

"We noticed your call was disconnected. Reply CALLBACK for us to call you, or click here to continue online."

Triage Confirmation

After a clinician reviews the call, an SMS confirms the next steps.

"The practice has reviewed your call. The team will contact you today about the next step. No appointment has been booked by this message."

Prescription ReadyComing soon

Notify patients when prescriptions are ready for collection or have been sent to pharmacy.

"Your prescription is ready at Boots Pharmacy, High Street. Please collect within 7 days."

Results AvailableComing soon

Alert patients when test results are ready to view, with link to secure portal.

"Your blood test results are now available. Log in to your patient portal to view them."

Health CampaignsComing soon

Flu vaccination reminders, screening invitations, and public health campaigns.

"Flu vaccines are now available. You're eligible for a free jab. Book online or call us."

The Business Case

DNAs cost more than you think.

NHS England estimates each missed GP appointment costs approximately £30. For a typical practice with 8,000 patients, even a modest DNA reduction delivers significant savings.

Average DNAs per month (typical practice)~200

Cost per DNA£30

Monthly DNA cost£6,000

How SMS Reminders Reduce DNAsComing soon

Genuine forgetfulnessEliminated

Changed circumstancesCan cancel/reschedule

No longer neededSlot freed for others

Intentional no-showReduced by accountability

Platform Features

Enterprise-grade messaging.

Two-Way SMSComing soon

Patients can reply to confirm, cancel, or request callback.

Smart Scheduling

Send at optimal times. Respect quiet hours.

Delivery Analytics

Track delivery status for every message.

GDPR Compliant

Consent management, opt-out handling, and data retention policies.