Not every patient wants to talk on the phone. Chat triage is built and in testing with practice staff; patient access is coming soon.
Patients can start triage at any time. No waiting for phone lines to open.
Chat cases land in the same clinician queue as calls, with red-flag checks on every message.
Patients can describe sensitive symptoms without speaking aloud.
Essential for deaf and hard-of-hearing patients. Screen reader compatible.
Patient clicks chat widget on practice website or patient portal.
Adaptive questioning based on symptoms. Red flags detected in real-time.
Structured clinical summary ready for GP review.
Urgent cases prioritised, routine cases queued, self-care signposted where appropriate.
Add a new channel for patient intake without changing your clinical workflows.