Not every query needs a phone call. Secure messaging lets patients and staff communicate asynchronously - reducing phone burden while maintaining care quality.
Following up on my blood test results from last week...
Results QueryCan I get my repeat prescription for metformin renewed?
Repeat RxThank you for the appointment. The new medication is...
Follow-upRe: Sick note request - received, thank you
Simple queries handled via message instead of tying up phone lines.
Staff respond when capacity allows. No more phone tag.
Sent over TLS, with role-based access and an audit trail.
Every message logged and timestamped for clinical governance.
Patients request repeats via message. Staff process and confirm without phone calls.
Share routine results with context. Patients can ask follow-up questions asynchronously.
Request and receive fit notes, referral letters, and other documentation.
Reschedule requests, preparation questions, and post-appointment follow-ups.
Patients share BP readings, glucose logs, or symptom diaries between appointments.
Opening hours, registration questions, and service information.
Messages aren't siloed. Task assignment is built in, and links to triage and GP clinical records are coming soon.
Give patients a better way to communicate with your practice.